Support & Help Center

Need help with your account or video analysis? Read FAQs or open a secure support ticket.

Frequently Asked Questions

Why am I getting a "Transcript Unavailable" error?

EasyVidAnalyzer requires the YouTube video to have captions. If captions are disabled or unavailable, we cannot analyze the video.

How long does video processing take?

Most videos under 20 minutes take 10-30 seconds. Longer videos can take a couple of minutes to analyze thoroughly.